Did you know that the Global Conversational AI Market size was valued at USD 10.0 billion by 2023 and it is further expected to reach a market value of USD 71.8 billion by 2032. 

With the rapidly evolving digital landscape, it is no brainer that global businesses and customers are making use of technologies to communicate, interact and solve complex problems. The demand for automated services has increased rapidly in recent times. As per Service Global Solutions, more than 95% of end user interactions will be handled by AI conversational platforms by the end of 2025. This is a clear indication that the top conversational AI companies are here to stay. 

AI driven systems such as smart chatbots or virtual assistants are important for streamlining business processes and enhancing customer experience. Similarly, platforms like Metaforms are also leveraging AI to revolutionize feedback collection and engagement. 

Read on to find out about the top conversational AI companies that are redefining how businesses and customers interact and connect with each other. 

Comparative Analysis of Conversational AI Platforms - Table

We have listed the prominent 8 conversational AI companies along with their top features and pricing for easy comparison. Read on!

1. IBM Watson Assistant

IBM Watson Assistant is a leading conversational AI platform that is designed for fast customer care service by eliminating the hassle of traditional support. Powered by large language models (LLMs), it delivers trustworthy responses to customer queries. The platform offers automated self service support across channels. (web chat, phone and more)

Top Features: 

• Powered by large language models (LLMs) you can rely on

• Easy to use interface 

• Integrate seamlessly with various platforms (Collaboration tools like Slack, CRM and more)

• Enables AI-powered voice agents and chatbots  

Pricing: 

• Lite: USD 0

• Plus: Starting at USD 140/month*

• Enterprise: Pricing for teams of all sizes

1. Kore.ai

Kore.ai is an enterprise grade conversational AI platform that aims to automate customer interactions. The platform’s ML and NLP engines accurately help in identifying users' intent. They also have pre-build use cases with popular enterprise systems. 

Top Features:

• A library of pre-built bots is available for common business operations

• Seamless integration with platforms like Salesforce

• Works with Google Assistant to create voice driven interactions

• Scalable and robust, thus suitable for large scale deployments

Pricing: 

Based on the needs and the size of your deployment

2. Amazon Lex 

Amazon Lex is a fully managed conversational AI platform of Amazon Web Services. It makes use of deep learning technology used in Amazon Alexa for natural language understanding. As a result, one can expect highly engaging and lifelike conversational interactions. 

And the best part? You can easily create and deploy omnichannel conversational AI with just a tap without having to worry about the hardware. 

Top Features:

• Integrates with AWS services, thus allowing for comprehensive solutions

• Effortless omnichannel experience with pre built integrations

• Supports voice and text based interactions

• Pay only for the speech and text requests you use

Pricing: 

• Pay on the number of speech or text API requests processed by your bot at $0.004 per speech request and $0.00075 per text request

• Try it for free up to 10,000 text requests and 5,000 speech requests or speech intervals per month for the first year

3. Microsoft Azure Bot Service

Azure bot service allows you to build enterprise grade bots with full ownership and control of your data. Its integration with Power Virtual Agents, a fully hosted low code platform allows developers to build bots quickly with no coding experience. 

Top Features:

• Easy to use graphical interface

• Ability to configure chatbot to multiple channels including websites, mobile apps, Facebook, and Microsoft Teams

• Provides a range of easy developer tools for testing bots

• Integrates with Microsoft's Azure ecosystem

Pricing:

• Based on the number of messages delivered using Premium channels

• Standard channels are free

4. Avaamo

Avaamo is a fully conversational AI platform that aims to bring a change to how enterprises interact with their end users. They offer a combination of Conversational Intelligence, Analytics,Machine Learning and Enterprise Services. They also make use of ultra realistic voice AI to help create positive experiences for customers interacting with any brand. 

Top Features:

• Build dialogs without any coding knowledge

• Automated suggestions for user intent

• Develop AI driven virtual assistants

• Easy to integrate with multiple tech platforms

Pricing: 

• Available on request 

• Free trial available for 30 days

5. Yellow.ai

Yellow.ai is another leading conversational AI platform that is dedicated to creating intelligent virtual assistants and chatbots. It uses a NLP engine to create human-like conversational experiences. The platform is designed to integrate across multiple channels like websites, messaging apps and more. 

Top Features:

• Built on mutli LLMs to enable personalized conversational experiences

• Enrich customer and employee satisfaction through real time bot insights

• Multilingual support (over 150 languages)

• Contextual understanding 

Pricing: 

• Free plan available

• For enterprise: available on request 

6. Google Dialogflow

Owned by Google, Dialogflow is a platform to build conversational interfaces such as chatbots, voice powered apps etc. It is quite popular among developers owing to its ease of use and integration capabilities with other platforms like Google Cloud. This flexibility allows them to deploy chatbots across channels including websites, messaging apps and more. 

Top Features:

• Supports both text and voice based interactions

• Offers built in tools for designing conversational flows

• Supports multiple languages for wider reach

• Leverages NLP technology to understand and respond well to users input

Pricing: 

• Based on the edition and the requests made during the month

• The CX no charge trial is wherein new customers receive a $600 credit

7. Dialpad

Built using NLP, Dialpad provides you with real time transcription to analyze the conversations that you have with customers. The platform takes into account PDFs and past interactions to find precise answers to customer questions. Additionally, with Dialpad AI’s no code concept you can easily create virtual agents via drag and drop interface. 

Top Features:

• No code deployment and thus integrating AI is straightforward

• Omnichannel presence

• Ability to transcribe spoken words into text in real time

• Data is safe and secure with enterprise grade protection built in

Pricing:

• Standard - $15 user/ month

• Pro -  $25 user/ month

• Enterprise - available on request

• 14 day free trial available

What are the Criterias for Selecting Top Conversational AI Companies?

Here are a few features that should be considered before selecting top conversational AI platforms. 

1. Contextual Understanding: One must look for a conversational AI platform that takes into account semantic search to understand user intent. 

   
   

2. Multi Language Support: Look for a platform that is capable of handling mixed languages. 

   
   

3. Customizable Analytics: Admin users should be able to monitor relevant metrics to suit the specific functions of the organization. 

   
   

4. Industry-tailored Language Models: A good AI conversational platform should ideally be pre trained with industry specific jargon and vocabulary. 

   
   

5. Omnichannel Capabilities: The platform should be able to interact with users across multiple channels, thus providing them with a seamless experience. 

How to Choose the Right Conversational AI Company for Your Business?

If you’re wondering how to evaluate the top conversational AI company, we have got you covered. Below are some key capabilities you must look out for!

These are only a few of the key parameters and by evaluating you will be in a position to make an informed decision about which platform would best meet your business needs.

Future Landscape of Conversational AI Platforms 

Needless to say, the future of conversational AI promises quick innovation with platforms offering more human-like interactions. In the coming years, organizations of all sizes and types will have access to automated platforms with conversational AI. 

As conversational AI becomes more advanced, it's crucial to step in the game. If you're looking for the best in this field, Metaforms is a platform worth trying. It represents the cutting edge of conversational AI, offering innovative features and robust AI-driven solutions for gathering feedback, conducting surveys, and performing research.